Which courier companies do you use and what are the shipping costs?
All orders are shipped by Registered Post using the Greek Postal Service and are free of shipping charges.
How soon will my order arrive?
Greece Orders
If your order is placed before 14:00, it will be sent the same day and, in most cases, will be delivered the next working day. All orders placed during weekends will be delivered the following Tuesday.
You may pick up your order from your local courier office if it is more suitable for you. In this case, you will have 48 hours from the date your order arrives to do so. If you don't, unless we have agreed otherwise, your order will be returned to us.
If you have chosen to pay by bank deposit, the amount will have to be credited into the company account within 48 hours of the order being placed. Failure to do that without prior arrangement with us may result in the cancellation of your order.
EU, Bulgaria, Albania, Cyprus
Orders to these destinations usually take up to 3 working days to be delivered.
Rest of the World
Delivery times will differ according to destination and shipment method.
What are the delivery hours?
Couriers generally deliver from 9:30 till 19:00. You may choose any three hour block between those hours to have your order delivered.
What is the return procedure for unwanted items?
You may return unwanted items within 14 calendar days from the delivery date, provided that you:
Do not remove any of the attached tags.
Include the receipt with the item you wish to return.
Fill in and include the enclosed Return Form with the item you wish to return.
Inform us by mail at customercare@starbags.eu that you wish to return an item so that we can make the necessary arrangements with our courier company to pick the item(s) up. Although we generally prefer courier companies we do business with, you are free to use any reputable courier company you wish.
Please note that you are liable for the return costs.
The procedure is identical for returns from abroad.
Can I return an item from which the tags have been removed if
it is within the 14 calendar day time limit?
Sorry, no. We cannot accept items without tags, as it is our only guarantee that they have not been used prior to being returned.
I have not removed the tags, but the 14 day limit has passed. Can I return the purchased item?
Sorry, no. We are very strict on the 14 day calendar rule and it is your responsibility to adhere by it.
How soon can I have a refund after I return an item to you?
It depends on your payment method. If you paid by credit card or PayPal the refund will take between 7 and 10 days from the day we receive the item back and are satisfied that the conditions of return have been met. If you paid by credit card installments, the refund will be effected in installments and will take the same amount of time to be completed. If you paid by bank deposit or cash on delivery, the refund will usually take between 10 and 15 days.
What if I want to exchange a purchased and delivered item with another?
You email us on customercare@starbags.eu and you return the item (see "Return Procedure for Unwanted Items" above).
In case the item you wish to exchange it with costs more, you will pay us the difference and in case it costs less, we will issue a credit note which you will be able to use in any future purchases from our website.